Information we collect
We may collect your name, email address, mobile number, customer and account identifiers, service interests, membership selections, purchase and reward activity, communication preferences, consent records, and technical information used to keep the app secure and working.
Please do not submit medical records, diagnoses, treatment photos, or other sensitive health information through account, marketing, or chat fields. Clinical records are handled through the clinic’s designated clinical systems.
How we use information
- Provide and secure your account, checkout, memberships, rewards, and customer support.
- Process payments and confirm transactions.
- Personalize educational service suggestions based on the interests you choose.
- Send account, purchase, appointment, or service communications.
- Send email or text marketing only according to your communication choices.
- Prevent fraud, comply with law, and improve the app.
Service providers and disclosures
We may use service providers that support payments, hosting, email, text messaging, analytics, customer support, and business operations. These providers receive only the information reasonably needed to perform services for us. We may also disclose information when required by law, to protect rights or safety, or in connection with a business transfer.
We do not sell personal information. We do not share mobile numbers or text-message opt-in data with third parties or affiliates for their own marketing or promotional purposes.
Text messaging privacy
If you separately opt in, Elegant Image Med Spa may send recurring automated promotional and personalized marketing texts to the mobile number you provide. Consent is not a condition of purchase. Message frequency varies, up to 6 messages per month. Message and data rates may apply. Reply STOP to opt out or HELP for help.
Your text-message consent and mobile number are used to operate our messaging program and are not shared with third parties or affiliates for their marketing. We may share them with messaging vendors that process messages for Elegant Image Med Spa. Opting out stops future marketing texts but does not affect essential communications that are permitted by law.
Cookies, security, and retention
We use essential browser and account technologies to remember your session, operate checkout, prevent abuse, and maintain security. We retain information only as long as reasonably needed for the purposes described here, legal obligations, dispute resolution, and fraud prevention. No system is completely secure, but we use reasonable safeguards appropriate to the information we handle.
Your choices
You may unsubscribe from marketing emails using the link in an email. You may opt out of marketing texts by replying STOP. You may ask to access, correct, or delete eligible account information by contacting us. Some information may be retained when required for transactions, safety, or legal compliance.
Children and changes
This app is not directed to children under 13. We may update this policy as our services or legal obligations change. The effective date above identifies the current version.
Contact us
Elegant Image Med Spa
1704 Mall Circle
Fort Worth, TX 76116
817-888-7600
staff@elegantimagemedspa.com